If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. Deal with people who care because it's really all about customer service. She responded with an email as soon as we hung up providing me with evidence of not doing anything to try to remedy the problem but making false claims. Our customer relation team have reached out to the customer to provide a sincere apology and let him know that we have sent him a replacement temperature control valve cartridge (per customer's request). Thanks very much. When you buy AKDY Home Improvement AKDY 30” Island Mount Range Hood Embossed Copper Touch Control for Kitchen or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. As promised by the business a credit was posted to my CC account. In November 2018 I purchased an Akdy hood range from Home Depot. The shower unit is completely non-functional and has been since mid-July. Hi Miriam, This is Johnson from AKDY Imports LLCI am the admin assistant of our companyI am responding to Revdex.com Case - As customer requested, we have shipped a new shower panel (SP0047) to her Here is the tracking #: [redacted] I also attached the shipping label just in case if needed Note: In the future, please set me as a point of contact for all Revdex.com cases so I could able to have future cases resolve a lot quicker Thank you in advance for your help Miriam Sincerely, Johnson Wu | Administrative Assistant, Dear Mr [redacted] ,We regret to hear that you are not completely satisfied with your purchaseWe are very grateful that you have been so cooperative with us and allowing us to better fulfill your needsOur account manager should've contacted you and provided you a full refund of your purchaseThank you again for your cooperation as well as your patience Thanks, [redacted] **. It works great however in May 2020 the led lights had dimmed and need replacement. Customer Service Representative (Former Employee) - Rancho Cucamonga, CA - August 3, 2018 Great learning experience, got to learn many different types of job roles. The sink is deep and comes with many accessories. I also attached the shipping label just in... Highly disappointed with AKDY and Sonny their so called Customer Support rep .. Update! That was on July 24, 2020. How is that ebay has them in stock but im unable to find them on ebay when I search on my own? When you buy a AKDY 32" x 18" Undermount Stainless Steel Single Bowl Kitchen Sink online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. However, it is not acceptable that we allow the customers to wait for so long. Not only did I recieve the wrong filter they are completed rusted. Save $99.96 (29%) $ 249 99 /box $349.95. Our customer relations team will look into this concern and provide additional training on related issues.Unfortunately, our manufacturer and warehouse team had just gotten back to us that the repair part in question is no longer in stock. Mr. agreed to this offer and has yet to get back to us. I have pictures of the filters that show how rusted the screws are. This is *** from AKDY Appliances, and I am emailing you in regards to our response to a customer's complaint (***) on Revdex.com. 10,972. All I wanted was a replacement. Nowhere in the site does it state this. I dont see why I need to send more pictures if theyve already verified the model and part number from the initial photos and mfg. We have left him a voice mail today (8/13) to remind him of the offer. (later) After several minutes of searching the web for the AKDY Home Improvement website, I found it as well as their phone number and direct support email: (Phone: 626-453-0550 Email: [email protected]) They have simply told me that they do not stock this model anymore and that they will only offer a $75 discount on another cooler. My only request to them has been to send the part I ordered which akdy has steadfastly refused to do, instead obfuscating the whole issue with ridiculous procedural exercises. AKDY. 58 CFM Kitchen Convertible Under Cabinet Range Hood in Brushed Stainless Steel w/ … AKDY Appliances Jobs in Rancho Cucamonga; Jobs Tips; 11 Recession-Proof Jobs; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor; Best Cities for Jobs 2020; Company Reviews. AKDY Escalation Team. The product was purchased in December of 2015 so it is still under warranty . We urge you to contact us directly for any further inquiries or concerns. Label. Akdy is a provider of home comfort and improvement appliances designed to meet their customer’s needs and personal style. The bar light gives your kitchen a lustrous bright light, for those late-night dinners with friends and family. When you buy AKDY Home Improvement AKDY 36” Island Mount Range Hood Embossed Copper Touch Control for Kitchen or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. I purchased vent hood filters for an AKDY hood. 6 were here. On 6/21/20 they emailed me assuring me that their backend team has confirmed the link now works. Money was refunded. When you buy a AKDY 60" x 28" Clawfoot Soaking Fiberglass Bathtub online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. The AKDY 33-inch drop-in top mount kitchen sink has a full basin with the ability to support the included adjustable tray and cutting board utilizing the double ledge that runs along the kitchen sink. At this point I realized the company is playing games. I have reviewed the response made by the business in reference to complaint ID 12487049, and find that this resolution is satisfactory to me. So, I was happy. I contacted them and they told me I could not return them nor get a refund that this is their policy. Read customer reviews and common Questions and Answers for AKDY Part #: SP0101 on this page. The time was immediate. Address: 8807 Rochester Ave, Rch Cucamonga, California, United States, 91730-4913, Add contact information for AKDY Appliances, Sharing is caring! Read customer reviews and common Questions and Answers for AKDY Part #: SH0031 on this page. AKDY's concerned team has not responded whatsoever. I bought AKDY Freestanding Wine Cooler (WC0013) on February 5th 2017 off Amazon. Set your store to see local availability Add to Cart. Read page 4 of our customer reviews for more information on the AKDY 30 in. Dear ***, Use RevDex to, Increase visibility and credibility of your review by. Use RevDex to, Increase visibility and credibility of your review by. View & download of more than 25 AKDY PDF user manuals, service manuals, operating guides. What a joke. When you buy a AKDY 36" 364 CFM Convertible Island Range Hood in Embossing Copper online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Revdex.com: Curved, clear tempered glass contours the black top, which complements the stainless steel. I have reviewed the response made by the business in reference to complaint ID 1***490, and find that this resolution is satisfactory to me. When you buy a AKDY 65" Shower Panel with Adjustable Shower Head online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Piece of expensive junk...do not buy!! Please refer to the Amazon.com Return Policy and Amazon.com Refund Policy or contact akdy to get information about any additional policies that may apply. We have reached out to Mr. on 8/12 and 8/13. I paid $255.36 for the cooler that has failed and destroyed some of my wine. Customer Service Representative AKDY. ADKY has assigned request number 106524 to my complaint. We appreciate the feedback on this very unfortunate situation. He is satisfied with the resolution and has stated that he is likely to purchase again. Our account manager should've contacted you and provided you a full refund of your... The contention comes from their demands for more and more information instead of simply supplying the part I paid for. Instead of shipping the correct part, they requested I take pictures of a label located behind the grease filter. I now have another email on 6/22 /20 saying they've escalated it again and can take 2 to 3 business days. Amazon has lost a long-standing customer because all the savings don't add up to the loss on this $1200 tub. In reality, it went nowhere. I reached out to AKDY's customer service department in an effort to get a replacement cartridge to no avail. They did not even send me an invoice for my order. We are reaching out to the customer to suggest a refund and provide the support that the customer deserves. When you buy a AKDY 39.25" Shower Panel with Dual Shower Head online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Three weeks ago, on October 9th, the cooler failed and some of my bottles of wine were destroyed. Eventually, I filed a complaint with Revdex.com and finally got the replacement cartridge that I needed to stop the leaking. Revdex.com: I believe that this product should not fail after only 2.5yrs of perfectly normal use. Thank you for your services. The wine cooler recently failed randomly even after taking proper care of it. View AKDY Internal’s full profile to. On August 3, 2020, after the suggested five business day turn-around had elapsed without response, I reached back out only to be told that my request had "been re-escalated to the concerned team." Electric fireplaces do not have grease filters. I emailed them the pictures and they still claim that there is nothing they can do. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. If was clear from the photo it was not the same part offered on their website. Read honest and unbiased product reviews from our users. Not ever. This whole situation has reminded me to shop local. I have health issues that prevent me from safely climbing on a step stool or ladder to take photos so I have to wait for my husband who works out of town 6 to 8 weeks at a time (travel nurse) so I waited for him to come home but with Covid19 his current contract has been extended. We are deeply sorry for the inconvenience. To initiate a return, visit Amazon's Online Return Center to … Not in July when I reported the problem. I am the admin assistant of our company. On July 8, 2017 I purchased an ADKY 21 Bottle Dual Zone Thermoelectric Freestanding Wine Cooler, Amazon Order number 111-3203 from ADKY Appliances. Being that Im immunocompromised I will not allow anyone in my home to take the photos for me so I replied to the email on 6/17/20 explaining the situation and asked if they have them in stock or can provide a working link to purchase. And why is it my fault? Company Reviews; Company Culture; 10 of the Best Companies for Working From Home ; 11 Companies That Let You Work … Please note that with internal research as well as the confirmation that you provided, I see that a resolution has been provided to you. I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. When you buy AKDY Home Improvement AKDY 30" Wall Mount Black Stainless Steel Touch Panel Kitchen Range Hood or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. This unit was leaking so badly that I literally had to turn off my water main, remove the cartridge, and plug the valve. [64 x 31 Freestanding Soaking Bathtub AKDY] ☀☀Best Prices For☀☀ 64 x 31 Freestanding Soaking Bathtub AKDY [☀☀Best Buy For This☀☀]. Hauptverwaltung München; Landshut; Regensburg; Bayreuth; Nürnberg; Würzburg; Augsburg; Ansprechpartner Vertrieb; Partner; Beteiligungen; Innovationsstiftung Bayerische Kommune ; Karriere › … I purchased a range hood from AKDY and have been in communication with them since May about replacing the range hood lights that burnt out. The customer has agreed on a full refund for his wine cooler. Im tired of the back and forth emails. How do I deal with this? I reached back out to AKDY's customer service department and got the same run-around about my request being "raised to the concerned team." Contact this seller Phone: 626-321-9829. Experience. After speaking with a reprensentative she told me she check to see what she can do and that I should give her time to get back to me. I was not able to find them on their website and emailed for assistance on 5/17/20. All I want is the part I ordered. case if needed. I received a reply on 6/19/20 that my request was escalated and may take 2 to 3 business days. Übersicht. This AKDY 36 in. Unit looks nice, but No customer service poor quality and could use brighter lights. That is why we were requesting additional information. Im requesting a response and resolution in a timely manner. Email: ***@akdyusa.com. This is *** from AKDY Appliances, and I am emailing you in regards to our response to a customer's complaint (***) on Revdex.com. The front of the range hood touch panel has a three-speed fan control that can reach up to 217 CFM with less than 60db minimal noise level. It came bundled with an entire valve assembly that I did not need and that did not fit my shower panel. Thank you in advance for your help Miriam. Revdex.com: Read customer reviews and common Questions and Answers for AKDY Part #: BT0159 on this page. Ventilation Hood, user manuals, operating guides & specifications
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