That is not MY problem. Or you can ask USPS to go get your package. Report an item that hasn't arrived Won my case against buyer item (received not as described), buyer still demands a refund. What does common sense dictate? If an item you ordered hasn't turned up yet, you should check your Purchase history - opens in new window or tab in My eBay to see if the seller has marked it as shipped, track your item or contact the seller directly if tracking is not available. Did you know that the buuer can only open an item not receieved once the estimated delivery date has past? (GASP!). Talk to the seller ... you can open a case at eBay's Resolution Center. It's the post office's responsibility. If you shipped 2nd class without tracking, you’ve already lost the case. I recently bought a bicycle part (not expensive, worth around $10). lol. They were both supposed to be delivered on the same day, but I only received one of the two items. Also, it's not under a dollar even within the United States. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. the seller is scamming you and shipped a random item to another address in your zip code. The USPS tracking info says it was delivered, but I never got it. In order to be protected from a case when a buyer reports an item was not received, sellers must provide valid delivery confirmation before the case is escalated to eBay for a final decision. if you paid via credit card, you can contest the charge. This is between you and the post office. I dont understand why you think the seller has to send you another. technically the post mail is suppose to stand in front of your door, scan it delivered then drop it on your door. 1. Buyer purchases magazine late night last Wednesday. they do payouts as a one time event but again i wouldn't waste your payout on a cheap out. Select Send request. You need to do all of this ASAP since it's already been two weeks. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I often have packages on “delivered” status not show up for a day or two. This just happened to me as well. Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. level 2 310throwaway310 New comments cannot be posted and votes cannot be cast. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Wait a few days. You may be banned on one or both sites. There are three actual things that might have happened: your mailman delivered it to the wrong house. Help for sellers and buyers! (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) If you do this, it is dishonest. This thread comes up 2nd on Google on this topic. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. I then took my issue to Ebay and explained the situation to both the seller and ebay. Press question mark to learn the rest of the keyboard shortcuts. Go to Purchase history - opens in new window or tab. ! Today. And, as other posters have said, you can't use Media Mail for magazines. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. Magazines are periodicals and do not qualify as media. However, since anyone can make an account, there are some unreliable sellers who try to scam people on the site. 25 million people have used eBay to sell something, about 95% of those are personal items by individuals (not businesses). You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. The unofficial eBay subreddit. She went to two houses around mine and said neither of them had it. Stress to the postmaster that this is unacceptable. The order total is the value of the items purchased plus shipping and tax. If its not your house, eBay may refund you. You'll have to file a police report. Keep in mind, though, that this might damage your relationship with eBay and/or Paypal, which processes eBay credit card payments. /r/Ebay End of story. Adventurer in Payments 07-24-2020 | Updated 01-03-2021 by ncgengar Notice that if you open a case for items not received, you will lose the case immediately when the seller provides tracking number. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Or ask yourself if you want (go there). Most of our sellers will be willing to … Before todays post has even arrived I assume. I woke up this morning, Friday, Sep 16, 2016, to an Item not received 'request'. Press J to jump to the feed. Help for sellers and buyers! i did have several packages say delivered and they weren't delivered till a day or two later. So think about it before you contest the charge. Just books. What's your opinion on where I should go from here ? You have a business model which does not assume and provision for events like this? If it doesn't show up, go to the post office and follow through on that threat. I don’t think there is tracking with 2nd class shipping. Select More actions beside your item and then I didn't receive it. Item was delivered a few days later. Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage). the package was stolen. If none of this works, and if you paid via credit card, you can contest the charge. Yes! When a buyer doesn't receive an item If a buyer doesn't receive an item, the buyer needs to submit a request to report that the item hasn't arrived. If the post office shows your address as the GPS scanning location, normally you're out of luck. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. I would suggest this if its a high dollar item. OPs package might still show up. in My eBay, select the item, then select More actions, and choose Send invoice. ... Posted by 1 year ago. Thank you. I post Friday lunchtime. Only first or priority. Buyer opens item not received case. I always ship same day or within 24 hours of a buyers purchase. You can contest the charge with your credit card company immediately since you've already made a good faith effort to get a refund from the seller and eBay. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. if the tracking shows delivered then they won't hold seller accountable. The seller does not get these items for free, they cant just pluck another off the "item tree" and give you another. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) If item has not been received then buyer will have to use the tools at his/her disposition & open a case for item not received Regardless of seller's having few options that buyer can choose for PP if buyer goes for the cheapest option & item has not been received then buyer will have to again open a case to get is money back as item was not received ! Good luck! The unofficial eBay subreddit. I have nothing more to do with the buyer or his account. You can do this in eBay's Resolution Center or the PayPal Resolution Center. Tick the box beside I want a refund or I want the item. Wednesday 10am. /r/Ebay My mom has some packages delivered here (I have a covered porch and she does not) and the same thing happens to her. Be cautious when purchasing items from the following list: Before todays post has even arrived I assume. Lots of sighs along the way.... chin up and you’ll get there :) Always track packages ! Follow these steps to get your refund. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received That was before eBay's latest update to selling standards. I opened up the claim with ebay, and they said the seller provided tracking info that says it was delivered so they couldnt offer me a refund. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. It's the post office's responsibility. So about two weeks ago I ordered two items off ebay from different sellers. Have screenshots of those interactions ready to hand over to your credit card company. The item was delivered and for all we know the buyer had it stolen from his home. He said it was an unauthorized transaction. The GPS scan will show that too, and if the weight is off (you were expecting a 2 lb package but USPS shows 4 oz) then eBay will likely side with you as well upon appeal. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. 2nd Class as stated. But if we're going to blame the buyer or the seller here, I'd argue that since the seller got to choose the shipping carrier, more of the blame falls on him in a moral sense. Stress to them that you have not received your item and they absolutely need to locate and deliver it, or you will be coming in to speak with the postmaster. Press question mark to learn the rest of the keyboard shortcuts. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. You have the option of adding a message to the seller. Archived. Item Not Received – You bought something but didn’t receive it. I was afraid this was going to happen. 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