Every day, 1.7 million packages are stolen or go missing off doorsteps across the U.S., costing sellers around $9 billion each year. Did it fall off a truck somewhere? If their tracking shows a package was delivered, but you can’t find it, you should be able to get a refund pretty quickly and easily.. After 36 hours have passed since the expected delivery date, you should contact Amazon. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. Call them and talk directly to a person. January 01, 2018 / Sterling R. Morris / package recovery. READ ALSO: Texas gifts to … However, there is no official policy from Amazon that says they guarantee a replacement or refund. I was really confused about how my package could just slip through the cracks. Amazon said item may be lost, i requested for a refund and Amazon sent an email that they cannot refund me. Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. Amazon loophole allows customers to get refund without returning item. Good luck with hopefully recovering your package, and if not recovering it, with getting a refund from Amazon. Well let’s see here. The Amazon A-to-Z Guarantee . Amazon has the usual advice on missing packages, but they also have a few services that can help prevent theft from occurring in the first place. 9.1.09 2:00 PM EDT By Phil Villarreal. thievery etailers above and beyond AMAZON. Now, Amazon and others are … Local police departments recommend filing theft reports as well. My next step was to contact Amazon’s customer service department through the app. They boxed it, and they shipped it. Amazon package lost in transit. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. Experiencing package theft is never fun, but knowing what to do if your Amazon package is stolen can help give you the best chances of recovery. A few of our editors know friends and family who have received replacement products for stolen Amazon packages, free of charge. Generally, the retailer should be able to send out a new package, or issue a refund if it's clear the package was stolen or lost. Amazon is known for its fast Prime shipping and basically no-questions-asked philosophy. It’s no longer Amazon’s problem, they did what you asked. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. So what is the Amazon A-to-Z guarantee and how exactly does it work? 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